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Help Centre

UK Shipping Information

Open UK Shipping Information

Orders received by 12 noon will be dispatched the same day (Monday to Friday). If an order is placed after 12 noon on a Friday, it will be dispatched on the following Monday.

Shipping is free of charge and will be delivered by UPS within 2-3 working days of dispatch.

Once your order has been dispatched, you will receive an email containing your UPS tracking number. This can be used to track your order by entering it at www.ups.com.

VAT (at 20%) is included in the price you pay at checkout.

Shipping Information for EU Countries

Open Shipping Information for EU Countries

Orders received by 12 noon will be dispatched the same day (Monday to Friday). If an order is placed after 12pm on a Friday, it will be dispatched on the following Monday.

All orders to countries within the EU are shipped using UPS and will be free of charge. Kinalba will be responsible for any import duties or taxes due.

Once your order has been dispatched, you will receive an email containing your UPS tracking number. This can be used to track your order by entering it at www.ups.com.

Orders are normally received within 3-5 working days from being shipped.

UK Tax (VAT) is not included or added to the price you pay at checkout.

Shipping Information for Non-EU Countries

Open Shipping Information for Non-EU Countries

Orders received by 12 noon will be dispatched the same day (Monday to Friday). If an order is placed after 12pm on a Friday, it will be dispatched on the following Monday.

All orders to countries out with the EU are shipped using UPS or Royal Mail (tracked and signed where available).  Shipping is free of charge.

Kinalba will be responsible for any import duties or taxes due.

Once your order has been dispatched, you will receive an email containing your tracking number. This can be used to track your order by entering it at www.ups.com or www.royalmail.com.

Orders are normally received within 7-10 working days from being shipped.

UK Tax (VAT) is not included or added to the price you pay at checkout.

Shipping Information for US Customers

Open Shipping Information for US Customers

Orders received by 12 noon will be dispatched the same day (Monday to Friday). If an order is placed after 12pm on a Friday, it will be dispatched on the following Monday.

All orders to the USA are shipped using UPS.  Shipping is free of charge.

Kinalba will be responsible for any import duties or taxes due.

Once your order has been dispatched, you will receive an email containing your tracking number. This can be used to track your order by entering it at www.ups.com.

Orders are normally received within 5-7 working days from being shipped.

UK Tax (VAT) is not included or added to the price you pay at checkout.

Privacy Policy

Open Privacy Policy

We fully respect your privacy and have taken every measure to ensure we comply with the GDPR (General Data Protection Regulation, 2018) and the Sale of Goods Act 1979. Below we detail what information is gathered on our website and how it is used.

Data Controller

Open Data Controller

Sinclair Duncan Textiles Ltd (Company registration no. SC458597, registered address: Channel House, Channel Street, Galashiels, Scottish Borders, TD1 1BA, UK) is the Data Controller of the personal information you provide us. We are responsible for looking after it in the way you have agreed to.

Personal Details

Open Personal Details

To enable us to process your order, we will ask for your name, address, email address and phone number. These details will be used to confirm and ship your order. You can tell us when you are ordering whether or not you would like to receive information about new products and special offers by ticking the opt-in box. If you choose to do so, we will keep your details for this purpose only. We will NEVER pass on your personal details to a third party, other than to our shipping company who will only use them to safely deliver your order. These companies may include Sykes Global Services Ltd (www.sykes-gala.com), UPS (www.ups.com), DHL (www.dhl.co.uk) and Royal Mail (www.royalmail.com). As Data Processors, they are also bound by law to look after your data responsibly.

If you wish for your order to be delivered to another address, we will ask for the name, address and phone number of the recipient. These details will be discarded once the products have been delivered. We will enclose our contact details within the parcel should the recipient wish to contact us directly in the future.

Please note children under 16 years of age are not permitted to enter personal information on our website.

Payment Information

Open Payment Information

We use a third party to process all payments (PayPal + Stripe) and do not have any access to bank, credit or debit card details that you provide them at the payment stage. For their full privacy policy please visit www.paypal.com / www.stripe.com

What We Do With The Information We Collect

Open What We Do With The Information We Collect

If you opt-in to marketing emails by ticking the box at checkout, we will periodically send you emails to the email address you gave us. These may contain information about special offers as well as new products we think might interest you. We may also use your postal town and country to assist us in generating statistics about our customers. If you wish to unsubscribe from our mailing list at any time, please email unsubscribe@kinalba.com.

How Long Do We Keep Your Data?

Customers out with the UK
We have a statutory requirement to keep the addresses of customers whose orders have shipped out with the UK. This is so we can tell the HMRC (Her Majesty’s Revenue and Customs) why we haven’t charged the customer VAT. This information will be kept for 5 years from the date of purchase. If we do not retain this information and cannot prove to HMRC that the goods were shipped out with the UK, we will be fined.

Unless the customer has opted-in to marketing emails, we will not use the personal data for any other purpose once the order has been shipped.

Customers within the UK
For all other customers, we will keep your personal data on file for 12 months from the date of the order in case you need to contact us again regarding their purchase. After this time, we will permanently erase your personal details.

Customers who have opted-in to marketing emails (any location)
We will keep your personal details until you choose to unsubscribe from marketing emails. You can do this by clicking on the ‘unsubscribe’ link at the bottom of all marketing emails. Alternatively, you can email unsubscribe@kinalba.com to let us know sooner.

Your rights
If you would like to know what personal data we hold on record for you, please contact us via email (SAR@kinalba.com) or phone +44 (0)1896 751906. We will provide you with a copy of all your data free of charge within 30 days of the request.

You can learn more about your personal data rights, including how to complain about a suspected breach of your data handling by visiting https://ico.org.uk/for-the-public.

Breach Notification Policy

Open Breach Notification Policy

In the unlikely event that Sinclair Duncan Textiles Ltd (the Data Controller) becomes aware of a data breach within the company or one of the Data Processors (i.e. Sykes Global Services Ltd, UPS, DHL or Royal Mail), we will notify the ICO (Information Commissioners Office – The Regulator) and the data subjects within 72 hours.

Cookies

Open Cookies

This site uses cookies which monitor usage, and control the operation of the site.

A “cookie” is a small text file that may be used, to collect information about web site activity like page visits, or geographical location. Most web browsers allow you to control cookies, whether or not to accept them and how to remove them.

Some cookies are necessary for the operation of our website, if you choose to block them some aspects of the site may not work properly. Non necessary cookies are set when you have given your explicit consent to their use.

Such cookies include those set by our website statistics package, or to make your experience better by remembering items in your shopping cart, in case you close your web browser and wish to return later to complete checkout.

Security

Open Security

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You will notice the GeoTrust logo on our website. We have an active GeoTrust True Business ID Certificate, which confirms that our web site is legitimate and secure, protects confidential customer information and transactions on our web site and offers high-security SSL with universal browser support.

Terms & Conditions

Open Terms & Conditions

Overview

This website is operated by Sinclair Duncan Textiles Ltd. Throughout the site, the terms ‘’the company’’, “we”, “us” and “our” refer to Sinclair Duncan Textiles Ltd, whose registered office is Channel House, Channel Street, Galashiels, Scottish Borders, TD1 1BA, United Kingdom and who are registered with Companies House (no. SC458597) and with HMRC for VAT (No. 151547812).

By using this website, ‘You’ (the customer) are agreeing to the terms and conditions detailed below. We may make changes to these Terms and Conditions occasionally and we advise that you re-read this information from time to time. Should you disagree with any of these terms and conditions, please discontinue use of this website.

The Terms and Conditions only apply to Kinalba products purchased on this website. Please contact the vendor directly if you any questions or comments about a Kinalba product purchased out-with the online store www.kinalba.com.

Products

We have made every effort to display as accurately as possible the colours and images of our products that appear online. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy (link to privacy policy).

Payment Information

Payments can be made with via Paypal or Stripe. You do not need to have an active Paypal account to make a payment using a credit or debit (bank) card. There are no additional costs for paying with a credit card.

Payments will be taken immediately once you have confirmed your payment method and details.

Delivery

We aim to deliver your order as soon as possible and within the targets outlined in our ‘Delivery’ section. On occasion, we may not be able to meet these targets due to circumstances out-with our control, relating to, but not exclusively, shipping companies UPS, DHL and Royal Mail.

Returns Policy

If you receive your Kinalba product and are not entirely happy with it, you have the right to return it within 14 days from the date of delivery, provided that the goods are in resaleable condition (i.e. are unworn, unwashed, are in the original condition and still have tags on). If the Kinalba product you have received is faulty, you have the right to return it within 14 days from the date of delivery.

Please refer to our ‘Returns’ section for detailed information on returning unsuitable or faulty goods.

Content

Although we make every effort to the contrary, we cannot guarantee that all information, product description, blog content and other text on the website is fully and entirely accurate and current. Blog content is entirely the opinion of the contributor and should not be regarded as advice from the company. Any hyperlinks to external websites contained within the Blog content are followed at your own risk and with full acceptance of the terms and conditions set-forth by the receiving website.

Trademarks

All design and content featured on the website, including images, artwork, graphics, photography and text are owned, controlled, or licensed by Sinclair Duncan Textiles Ltd.

The Kinalba brand stamp and brand logo are pending registered trademarks of the company.

Use of any part of this website, including images, artwork, graphics, photography and text without prior written permission from the company is strictly prohibited, unless it is for non-commercial use.

Disclaimer of Warranties/Limitation of Liability

We do not guarantee, represent or warrant that your use of the website will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the website is at your sole risk. The website and all products delivered to you through the website are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall the company, our directors, employees, affiliates, agents or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the website or any products procured using the website, or for any other claim related in any way to your use of the products, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the wesbite or any content (or product) posted, transmitted, or otherwise made available via the website, even if advised of their possibility.

Indemnification

You agree to indemnify, defend and hold harmless the company and our affiliates, partners, officers, directors, agents, contractors, service providers, suppliers, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Questions about the Terms and Conditions should be sent to us at support@kinalba.com.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the website constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Legal

These Terms and Conditions shall be governed by and construed in accordance with the laws of Great Britain.

Contact Information

Questions about the Terms and Conditions should be sent to us at support@kinalba.com.

Placing an Order

Open Placing an Order

Once we have received payment, we will send an automated order confirmation to the email address you supplied at checkout. This will let you know that your order has been received and is being processed. You will receive a second email once the order has been packed and dispatched.

This will contain information about the carrier (UPS or Royal Mail depending on your location) and a consignment number.

Cancelling an Order

Open Cancelling an Order

In accordance with the Consumer Contracts Regulations, you have the right to cancel an order up to 14 days after it has been processed. If you have received your order within this timescale, please note that you will be responsible for the return shipping costs (please see ‘Returns’ for more information).

Please let us know via email, remembering to include your order number in the message, ( ‘contact us’ ) as soon as you decide to cancel and we will endeavour to cancel shipping where possible. We will transfer the corresponding payment back into your account within 14 days.

Order Tracking

Open Order Tracking

You will be sent an email containing your UPS or Royal Mail tracking number when your order has been dispatched. Please visit www.ups.com or www.royalmail.com and enter this number to check where your order is. If you have any difficulties, then please do not hesitate to contact us ).

Incorrect or Incomplete Orders

Open Incorrect or Incomplete Orders

Please let us know immediately if your order is not complete or we have not sent you the items you were expecting. We will then do our very best to remedy the situation.

Unsuitable Items

Open Unsuitable Items

If you receive your Kinalba product and are not entirely happy with it, you have the right to return it within 14 days from the date of delivery, provided that the goods are in resaleable condition (i.e. are unworn, unwashed, are in the original condition and still have tags on). Please be aware that the customer is responsible for the shipping costs incurred in returning the item.

Due to the high value of our products, please ensure that a suitable courier or postal service is used to return the item as Kinalba does not accept responsibility for missing returned goods.

Faulty Items

Open Faulty Items

If your Kinalba product is faulty in any way when you receive it, please contact us within 14 days of delivery and we will arrange for your product to be returned. The customer is NOT responsible for covering shipping costs when returning faulty items.

Returns Labels

Open Returns Labels

All returns must be sent to: Kinalba Returns, Sinclair Duncan Textiles Ltd, Channel House, Channel Street, Galashiels, Scottish Borders, TD1 1BA, United Kingdom. Before mailing, please contact us (include your name, order number and products to be returned in the message) and we will supply you with a returns label to be included in the parcel.

International Customers

Open International Customers

Please mark your parcel and all paperwork with ‘RETURNED ITEMS’ to ensure import charges and taxes are not charged. Kinalba does not accept responsibility for payment of these charges should the customer fail to do this.

Refunds and Exchanges

Open Refunds and Exchanges

Once we have received your return, we will offer you a refund or an exchange to the value of your purchase. In the case of unsuitable item returns, we will only refund you the cost of the goods and not the shipping charge.

If you are returning a faulty item, we will refund you the cost of the returned goods as well as the basic rate shipping charge for your order. We endeavour to refund the money back to your account within 2 working days of receiving your return.

If you have chosen to exchange the item, we will process your exchanged item within 2 working days of receiving your returned item.

Wholesale Enquiries

Open Wholesale Enquiries

Our network of retailers is expanding rapidly across the UK, Europe, USA and Asia.

If you would like to discuss wholesale opportunities and gain access to our wholesale site, then we would love to hear from you. We can also add you to our mailing list and keep you updated of the tradeshows we will be attending.

Wholesale Delivery

Open Wholesale Delivery

Wholesale orders will be processed and made ready for shipping within 2-3 days of receipt of order, unless you have selected a forward date on our date picker at checkout.

We hope you will receive your order within 10 to 12 working days of dispatch but cannot guarantee this.

Please note that you, the customer, are fully responsible for any customs and duty costs incurred.

Get In Touch

Mon-Fri: 9am – 5pm
Sat: Closed
Sun: Closed

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Gift Wrapping - Information

Have your luxurious Kinalba product gift wrapped in elegant, sustainable packaging. Our gift to you is that it’s completely free of charge – as is delivery. We will handwrite your message for that personal touch. You can include this in the check out process before payment. Thank you for shopping with Kinalba x

Terms

  • All packaging is recyclable and intended to be used as many times as possible to store your product or for any other purpose.
  • Packaging includes tissue paper to protect your product and then inserted into a Kinalba branded gift envelope (tied with a tartan ribbon during the Festive Season). If you have purchased a Balvenie Throw then we use a large Kinalba box.
  • Notes are hand-written on recycled A6 card and are limited to 120 characters.
  • Where possible we will reduce the amount of packaging by placing two items in one gift envelope.
  • Our service is free of charge.

Gift Wrapping - Information

Have your luxurious Kinalba product gift wrapped in elegant, sustainable packaging. Our gift to you is that it’s completely free of charge – as is delivery. We will handwrite your message for that personal touch. You can include this in the check out process before payment. Thank you for shopping with Kinalba x

Terms

  • All packaging is recyclable and intended to be used as many times as possible to store your product or for any other purpose.
  • Packaging includes tissue paper to protect your product and then inserted into a Kinalba branded gift envelope (tied with a tartan ribbon during the Festive Season). If you have purchased a Balvenie Throw then we use a large Kinalba box.
  • Notes are hand-written on recycled A6 card and are limited to 120 characters.
  • Where possible we will reduce the amount of packaging by placing two items in one gift envelope.
  • Our service is free of charge.