Our Philosophy | Luxury Scottish Cashmere - Kinalba
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OUR PHILOSOPHY & VALUES

Connection & Togetherness

We want to create and build a company that connects the past with the present – and one that looks to the future. We seek to reinforce the lifeline of employment for the wider community, as it has been for generations.

We connect beyond our own business into industry and education. We aim to help and collaborate in developing the new young workforce to help keep the industry alive and thriving.

Environmental Sustainability

We personally source select cashmere fibre from Inner Mongolia. The traceability from origin all the way through our manufacturing process provides full transparency. Our ethical values toward animal welfare and grassland conservation are integral to our overall sustainable approach which begins at source.

Ethics & Ethos

We aim to be sustainable in our approach to ourselves and our mental wellbeing. We aim to ensure this is balanced and in harmony: with our environment, our customers, and our community. That means we place great emphasis on heartfelt love and attention in our care across all of these. Placing the highest standards on sustainability of our people and planet is at the heart of our ethics and ethos.

Slow Not Fast

At Kinalba we make beautiful products, doing what we love. It takes a long time to create our products. The artisanal craftsmanship has endured for hundreds of years. This is not fast fashion. We invite you to feel the excellence of a product made over the slowness of time, with care and love. Slow down and take a moment. Enjoy the sensory aspect of our luxury cashmere accessories. Feel how comforting they are. Take a walk, be grounded. Value being able to pause for a minute and look at what’s important.

Humility & Humbleness

While we are very sincere in our approach and ambition, we don’t take ourselves seriously. We seek to always be approachable to everyone – and without exception provide exemplary customer service. We seek to be completely trustworthy in our business relationships. We offer a professional and friendly service and a customer-focused sales approach. We will work cooperatively with you to respond to you and your customers’ needs.

Gift Wrapping - Information

Have your luxurious Kinalba product gift wrapped in elegant, sustainable packaging. Our gift to you is that it’s completely free of charge – as is delivery. We will handwrite your message for that personal touch. You can include this in the check out process before payment. Thank you for shopping with Kinalba x

Terms

  • All packaging is recyclable and intended to be used as many times as possible to store your product or for any other purpose.
  • Packaging includes tissue paper to protect your product and then inserted into a Kinalba branded gift envelope (tied with a tartan ribbon during the Festive Season). If you have purchased a Balvenie Throw then we use a large Kinalba box.
  • Notes are hand-written on recycled A6 card and are limited to 120 characters.
  • Where possible we will reduce the amount of packaging by placing two items in one gift envelope.
  • Our service is free of charge.

Gift Wrapping - Information

Have your luxurious Kinalba product gift wrapped in elegant, sustainable packaging. Our gift to you is that it’s completely free of charge – as is delivery. We will handwrite your message for that personal touch. You can include this in the check out process before payment. Thank you for shopping with Kinalba x

Terms

  • All packaging is recyclable and intended to be used as many times as possible to store your product or for any other purpose.
  • Packaging includes tissue paper to protect your product and then inserted into a Kinalba branded gift envelope (tied with a tartan ribbon during the Festive Season). If you have purchased a Balvenie Throw then we use a large Kinalba box.
  • Notes are hand-written on recycled A6 card and are limited to 120 characters.
  • Where possible we will reduce the amount of packaging by placing two items in one gift envelope.
  • Our service is free of charge.